How can we help you?
If you have any questions, feel free to check out our FAQs or simply write to us at service@vivigleam.com. We are here for you!
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Quick Support
If the listed answers do not solve your problem,
feel free to contact us at service@vivigleam.com. We will respond within 24 hours!
Pre Sale Questions
Q: "How do I find out when my order has been shipped?"
Once your order has been shipped, you will receive a confirmation email directly from us with your tracking details. Please also check your SPAM folder, as our emails may sometimes be redirected there.
Q: "When will my order be charged?"
Once you have placed your order, the full amount will be charged.
Q: "When will my order be processed?"
Orders placed from Monday to Friday before 12 PM (PST) are processed on the same day, excluding public holidays. All orders placed after 12 PM (PST) will be processed on the next business day. Orders placed on Friday after 12 PM (PST) will be processed the following Monday.
Products & Jewelry Care
Q: "What material is your jewelry made of?"
Our jewelry is crafted using high-quality VVS-grade moissanite and zircon stones, ensuring exceptional brilliance and durability. Each piece is produced in collaboration with top-tier manufacturers who specialize in creating luxury hip-hop jewelry for leading brands. This guarantees not only exquisite craftsmanship but also a premium, stylish aesthetic that stands the test of time.
Q: "How should I care for my jewelry?"
To maintain the brilliance and longevity of your jewelry, follow these care tips:
Avoid exposure to harsh chemicals, perfumes, and cleaning agents.
Remove your jewelry before swimming, showering, or engaging in strenuous activities.
Store your pieces in a cool, dry place, preferably in a soft pouch or jewelry box, to prevent scratches.
Clean regularly with a soft, lint-free cloth to maintain their shine.
Proper care ensures your jewelry stays beautiful and lasts for years to come.