Lifetime Warranty Policy

Thank you for choosing our jewelry and accessories collection. We are committed to providing you with high-quality products and offer a lifetime warranty service for every item. Below are the details of our lifetime warranty policy:

Warranty Coverage

Our lifetime warranty policy covers damages caused by manufacturing defects or material quality issues. The following circumstances are eligible for warranty coverage:

  1. Manufacturing Defects:

    • Breakage, loosening, or damage under normal use.
    • Functional failure of clasps, chains, or connecting components.

  2. Material Issues:

    • Gemstone detachment (not caused by human factors).
    • Abnormal damage to materials under reasonable use.

  3. Design Issues:

    • Structural damage caused by design flaws.

Warranty Limitations

To ensure fairness and reasonability, our warranty policy includes the following limitations:

  1. Processing Fee:

    • A $29.99 warranty processing fee is required for each warranty claim to cover evaluation and repair costs.
    • The processing fee is non-refundable.

  2. One-Time Replacement:

    • Each item is eligible for one free replacement. Replaced items will no longer be covered under the warranty.

  3. Substitution Policy:

    • If the item is discontinued, we will provide a replacement of equal or lesser value, or equivalent store credit.

  4. Return of Original Item:

    • The original item must be returned for evaluation as part of the warranty process. Failure to return the item within the specified time will void the claim.

Exclusions from Warranty Coverage

The following situations are not covered under the warranty. We appreciate your understanding:

  1. Normal Wear and Tear:

    • Including but not limited to oxidation, discoloration, surface scratches, material aging, etc.

  2. Accidental or Human-Induced Damage:

    • Damage caused by dropping, impact, pulling, or other accidents.
    • Damage caused by exposure to extreme environments (e.g., high temperatures, chemicals).

  3. Third-Party Interventions:

    • Damage resulting from unauthorized repairs, modifications, or cleaning.

  4. Improper Use or Storage:

    • Damage caused by failure to follow proper wearing, storage, or cleaning instructions.

  5. Lost or Stolen Items:

    • Items that are lost or stolen are not covered under the warranty.

  6. Resold Items:

    • Items purchased through unauthorized channels or resold items.

Important Disclaimers

  1. Final Interpretation:

    • All warranty claims will be evaluated on a case-by-case basis, and the final decision will be made solely at the company's discretion. We reserve the right to reject any claims that do not meet the warranty conditions.

  2. Abuse of Policy:

    • We reserve the right to deny any claims deemed as abuse of the warranty policy.

  3. Force Majeure:

    • Claims for damages caused by force majeure (e.g., natural disasters) or other special circumstances will not be accepted.

How to File a Warranty Claim

To file a warranty claim, please follow these steps:

  1. Contact our customer service team at service@vivigleam.com, providing proof of purchase, photos of the item, and a detailed description of the damage.
  2. Pay the warranty processing fee and return the item to the designated address.
  3. Once we receive the item, we will evaluate it and notify you of the warranty claim result.

Care Tips for Your Jewelry

To extend the life of your jewelry, please follow these tips:

  • Avoid exposing your jewelry to chemicals, perfumes, sweat, or water.
  • When not in use, store your jewelry in a dry, sealed bag.
  • Gently clean the surface of your jewelry with a soft cloth regularly.

We are dedicated to providing you with excellent service and support. If you have any questions about our warranty policy, feel free to contact us at service@vivigleam.com.

Note: This warranty policy is effective as of the date of publication. The company reserves the right to modify the policy at any time.